Southwest Airlines Partners with AWS to Accelerate AI

Southwest Airlines Co. (NYSE: LUV) has partnered with Amazon Web Services (AWS) as its preferred cloud provider to modernize its technology foundation and evolve how the airline operates, builds, and serves its customers. As part of this partnership, Southwest will transition from a largely on-premises environment to a cloud-based, AI- and agent-enabled architecture on AWS by 2028.

This development was confirmed on June 17, 2026, according to a press release from Airlines. The partnership aims to lay the foundation for Southwest to operate with greater speed, flexibility, and reliability.

Southwest Airlines' Shift to Cloud-Based Technology

According to Yahoo Finance, Airlines is shifting to a cloud-based, AI-enabled architecture on AWS by 2028. This transition is expected to enhance the airline's operational efficiency and customer experience.

"Southwest Airlines is partnering with Amazon Web Services (AWS) as its preferred cloud provider to modernize its technology foundation and evolve how the airline operates, builds, and is able to serve its Customers." - Southwest Airlines

The partnership with AWS is a strategic move by Airlines to leverage the scalability and flexibility of cloud computing. By transitioning to a cloud-based infrastructure, Southwest aims to improve its operational efficiency and provide a better experience for its customers.

Why Southwest Airlines Matters Now

The partnership between Airlines and AWS is significant because it highlights the growing importance of AI and cloud technology in the airline industry. According to Stock Titan, Southwest's move to a cloud-based, AI-enabled architecture is expected to have a positive impact on its operations and customer experience.

This development also underscores the increasing demand for digital transformation in the airline industry. As reported by TradingView, Airlines' partnership with AWS is a strategic move to stay competitive in a rapidly changing market.

The use of AI and cloud technology is becoming increasingly important for airlines to improve their operational efficiency and provide a better experience for their customers. For example, AI-powered chatbots can help airlines provide 24/7 customer support. While Cloud-based systems can enable airlines to quickly scale up or down to meet changing demand.

"Airlines enlists AWS to become a cloud-based, AI-enabled airline," according to MSN. This partnership is expected to have a positive impact on Southwest's operations and customer experience.

Sources

• Yahoo Finance
• Stock Titan: Southwest shifts to AWS cloud, targets AI airline by 2028
• TradingView
• MSN